Security

Proactive security
Built from the ground up

Agaton takes a proactive approach to security, integrating enterprise-grade protection and best practices into every layer of our AI technology. Our commitment to security, privacy, and compliance isn't an afterthought – it's the foundation upon which we've built our platform, safeguarding your data and knowledge from the start.

coming soon
coming soon

Our Data Privacy Principles

Complete Data Isolation

Your data is stored in dedicated, isolated environments within Agaton's Virtual Private Cloud, completely separated from other customer data.

Your Data, Your Control

We never use your private data to train or update our services without explicit consent. You maintain full control over how your data is used and processed.

Secure Data Lifecycle Management

From ingestion to deletion, we maintain strict security protocols throughout your data's entire lifecycle, with secure disposal procedures when data is no longer needed.

Enterprise security

Military-Grade Protection for Your Data

Secure Data Architecture

Our comprehensive security framework is built on modern, proven principles that ensure maximum protection:

  • Automated threat detection: Real-time monitoring and response to security events
  • Principle of Least Privilege: Granular access controls ensure personnel are granted minimal permissions required for their specific roles
  • Multi-factor authentication: Multiple layers of identity verification for enhanced security

Advanced Encryption

Our platform employs industry-leading encryption standards to protect your data. Using AES-256 encryption for data at rest and TLS 1.2+ for data in transit, we ensure your information remains secure through military-grade cryptographic protocols. This dual-layer encryption approach provides robust protection that meets or exceeds current security best practices and regulatory requirements.

24/7 Security Monitoring

Our comprehensive security monitoring system operates around the clock, combining regular security scans and assessments with proactive patch management. Through continuous threat hunting and mitigation processes, we identify and address potential vulnerabilities before they can be exploited, ensuring your data remains protected at all times.

Infrastructure Security

Cloud Security Excellence

We've partnered with industry leaders Amazon Web Services (AWS), Microsoft Azure, Google (GCP) to deliver unparalleled infrastructure security:

  • Enterprise-grade hardware security modules
  • Advanced network isolation and segmentation
  • 24/7 monitored data centers
  • Multi-layer authentication systems
  • Comprehensive Identity Access Management (IAM)
Compliance & Data Governance

EU-Based, GDPR-Compliant Operations

Our European foundation ensures the highest standards of data protection:

  • All infrastructure and operations located within EU borders
  • Strict data retention policies aligned with EU regulations
  • Complete control over your data lifecycle
  • On-demand data deletion capabilities
  • Full GDPR compliance
  • Regular compliance audits and certifications
  • Detailed data processing agreements

Frequently Asked Questions

What is Agaton?

Agaton provides a new solution that automates many of the complex workflows that are core to successfully managing and driving revenue for Sales and Customer Service teams.

Agaton's uniqueness is our expertise in advanced Voice AI, meaning we analyse and understand all of your customer interactions far beyond transcription analysis found in other solutions. We understand not only what has been said but critical nuances such as energy, confidence, buying-intent signals and much, much more.

How does it work?

Agaton integrates seamlessly into your existing sales tech stack and after deeply understanding all your customer calls based on sophisticated Voice AI analysis, the system automatically takes appropriate actions; including provide immediate personalised coaching to Sales agents or provide quality assurance reports to managers and much more. Agaton is designed to fully understand your agent-customer interactions to help your sales team close more deals and exceed targets, while safeguarding customer satisfaction and compliance.

How secure is Agaton?

We build for European Data Privacy & Security standards and we're fully committed to the EU's demanding data protections. We are fully compliant with GDPR, ensuring your data is secure.

Data encrypted at rest with AES 256 and in transit with TLS 1.2+. ISO and SOC2 coming soon.

For more information please visit our security page

Who is Agaton for?

Agaton is purpose-built and specifically designed for Sales and Customer Service teams looking to maximize their revenue potential. It's perfect for Sales professionals seeking to enhance their upselling capabilities and customer service teams aiming to transform from cost centers into profit-generating units.

Whether you're looking to boost conversion rates or empower your service team to identify and act on sales opportunities, Agaton provides the intelligent support you need to achieve these goals.

How is Agaton used?

Agaton is designed to integrate with your existing systems and processes.  

Our AI Agent collects all required data and provides its output - coaching, reporting and more - through the channels of your choice (Dialer, Email, CRM, Teams, Slack, etc) boosting your team’s productivity without disrupting their workflow.

How does pricing work?

Please reach out to sales@agaton.ai for more information on pricing.

Is Agaton trying to replace my team members?

One of our core beliefs is that in order to outperform in Sales, you must have human expertise augmented with the best of AI. Building trusted relationships and rapport with customers has never been more important to win.

Our AI Agent is designed to join your team as an autonomous AI co-worker that automates many of the complex and core workflows that today limits the sales teams from fully focusing on what they do best: understanding and serving existing and new customers.

Our customers view Agaton as an additional "co-worker" whose automation and actions allows them to scale teams faster and allows them to build operations in more efficient ways.